Privacy Policy

1. Introduction

ShiftDetect (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitive intelligence platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Billing information (processed securely via Stripe)
• Company and team information
• Competitor URLs and monitoring preferences
• Communications with our support team

2.2 Information Collected Automatically

• Usage data and analytics
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Authentication providers (e.g., Google, GitHub via Clerk)
• Integration partners (e.g., Slack) when you connect your accounts

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Monitor competitors on your behalf and deliver insights
• Send notifications about detected changes
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Send product updates and marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
• Integration Partners: When you connect third-party services like Slack
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@shiftdetect.com.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: